Customer Support Channels
A 60–Minute Response Time Guarantee
Every assistance request you submit to us will be responded to within maximum 60 min. If for any reason whatsoever your ticket or email needs further assistance from a server admin, we’ll forward it and leave a note to notify you that your case is being worked on. If you make use of the Managed Services package, any of the server management services included there will be carried out at a time of your choosing.
A Premium–Quality Customer Service
We will be available to you 24–7–365 to answer any questions that you may have with regard to our Web Site Control Panel or any of the applications that we have installed for you on the dedicated server. If you also require assistance tackling server management procedures, you can have a glance at our Managed Services package, which includes data backup disk space, weekly OS updates, server monitoring and restarting services, as well as problem troubleshooting and installation procedures
A User–Friendly Help Section
Our Web Site Control Panel was pre–installed for every dedicated server. Among its characteristics is a rather convenient integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most of the educational articles also video versions that demonstrate all the actions that you can perform in a very illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each Web Site Control Panel section.