1 hour ticket response
We are focused on delivering a swift and adequate response to every ticket posted by a user. Our capable support team members will examine your question and will offer you the best solution. We offer a 1–hour response time guarantee for all client support tickets. In fact, our average helpdesk ticket response time has proven to be twenty minutes.
A First–Rate Tech Support Service
Our customer support staff representatives have immense experience in the cloud hosting realm and are competent enough to supply a quick solution to your problem. If, however, the situation at hand is not within the competence of a support technician, the client support ticket will be forwarded to a developer or admin for additional assistance.
An Easy–to–Browse Help Section
To help you get a quick hint on how you can use a specific feature, we have integrated a really intuitive Help section in the Web Site Control Panel. You can browse through a vast selection of web hosting account administration articles and website management articles, take a glance at our F.A.Q. library or watch our step–by–step video tutorials.