The access to the customer and technical support that a cloud hosting company provides can tell you a lot for the services they provide too. In the event that you can use only email messages and tickets, you have most probably discovered some reseller not the hosting provider. If this is the case, you will have to wait for a couple of days in order to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to consult with the true website hosting company for additional assistance. If the provider offers you different ways of communication with fast response time that are available anytime, they are most likely the top provider, not only a reseller. So you will receive prompt assistance and excellent support as they'll have direct access to the servers where your account will be created. Whatever the problem - sales or technical, it's always much better to have the option to contact your web hosting company directly using your preferred way of communication.
24/7 Customer Support in Cloud Hosting
We provide you with 24/7 customer, billing and tech support for all of our cloud hosting
. Even if you are not our customer yet and you have some questions, we will help you without delay and provide the necessary information, to give you a choice to make an informed decision when you obtain your new website hosting account. We're available at any time, including weekends and holidays, and we provide you with multiple ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your benefit, we now have a couple of telephone numbers worldwide, thus you are able to call the one which is closer to you. The maximum response time for the e-mail messages and your tickets is one hour. The typical response time is no more than 15-20 minutes, which means that you can forget about waiting for days to receive assistance for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to receive well-timed assistance, in particular when your website is not working effectively for whatever reason. All of our semi-dedicated servers
feature 24/7 customer and technical support, which means that in case anything happens, you can use plenty of methods to get in touch with us - telephone line with multiple local numbers globally, live chat, email messages and tickets. The first two methods are for pre-sales, billing and general issues, so that in case you don't have an account yet, for instance, you are able to receive more details about our services, or we can help you with less complex tech matters. The second two methods are for strictly tech problems or anything that is more time-consuming due to the fact that it's quicker to track the conversation between you and our support team. The warranted maximum response time for them is just an hour, the regular one - 15-20 min, therefore you won't need to wait for a whole day so as to receive assistance as you may need to do when using the services of various other service providers.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server through our company, you can contact us 24/7 for any kind of server-related issue or forany difficulties or questions associated with the pre-installed software the server comes equipped with. If you have not obtained a VPS server
plan yet, you are able to find out much more about our solutions by giving us a phone call or via our live chat service. For more technical problems, you can send an e-mail or open a ticket through your billing Control Panel and you will receive support within no more than one hour regardless of the time of the day, even on weekends and holidays. The actual answer time usually doesn't extend past 30 mins. If you'd like to have assistance with third-party software, you're able to reap the benefits of the Managed Services upgrade that you can add to every single VPS plan and our admins will assist you with any set up or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Servers
If you aquire a dedicated server
from our company, you will be able to contact us at any time using several channels and the maximum time that you'll have to wait for a response is approximately one hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it is a weekend or a holiday and we will help you with anything relevant to the applications that are pre-installed on the server. To get in touch with us about a technical matter, you can open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of common questions or you'd like to find out about our services before you order, you can also employ our live chat or you could call one of the local numbers that we have in various countries around the globe. In the event that you need help with third-party software that you are unable to deploy or operate efficiently, you can add the Managed Services upgrade to your package and our system administrators will assist you.