A ticketing system is the most common medium of correspondence that hosting providers offer to their clients. It’s usually part of the billing account and is the best way to handle a problem that requires some time to examine or that has to be forwarded to a server admin. In this way, all replies given by either side will be stored in one location in the event that someone else needs to work on the problem at hand and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which goes to say that you will have to sign in and out of no less than two accounts to perform a certain task or to touch base with the hosting company’s client care staff. If you desire to manage a handful of domains and each one of them is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. It might also take a substantial amount of time for the provider to respond to your ticket requests.