A ticketing system is the most common medium of correspondence that hosting providers offer to their clients. It’s usually part of the billing account and is the best way to handle a problem that requires some time to examine or that has to be forwarded to a server admin. In this way, all replies given by either side will be stored in one location in the event that someone else needs to work on the problem at hand and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which goes to say that you will have to sign in and out of no less than two accounts to perform a certain task or to touch base with the hosting company’s client care staff. If you desire to manage a handful of domains and each one of them is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. It might also take a substantial amount of time for the provider to respond to your ticket requests.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket while you’re browsing your files or tweaking various settings. The ticketing system is being monitored 24-7-365 by our client support staff and the response time is maximum one hour, but it rarely takes more than 20 minutes to get help. Unlike other web hosting companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you wish and request info concerning any billing or technical problem. Additionally, you can see a variety of articles, which will help you solve the most common issues yourself.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we use is integrated into the Hepsia Control Panel, which we have created for our semi-dedicated servers, so you will not require one more support platform to touch base with our customer support staff – you can do it on the spot as soon as you stumble upon a challenge. Posting a new ticket takes several mouse clicks and finding an older one is equally easy. With our smart search filter, you can swiftly track down any ticket that you’ve opened in the past. You can submit a ticket at any given moment in time as our help desk support staff members are available 24x7 and respond in no more than sixty minutes, even though it rarely takes this much to receive assistance. With the Hepsia Control Panel, you will have everything in a single place and you can just forget about having to use 2 or more platforms to fix a simple problem.