If your web hosting provider provides live chat support, you are able to speak to a representative in real-time and learn helpful information or get a problem resolved in a timely manner. The key advantage of using chat as an alternative to calling to talk to a live person is that you'll need just a computer with Internet access, therefore you will not pay any charges in the event that you are in another country or state. What's more, it will be easier to copy and paste information such as domains, usernames or error messages i.e. details that are sometimes difficult to give to the other party over the phone. The real-time chat is also a considerably quicker approach to contact the web hosting provider's support crew as compared to using a ticketing system. Last, but not least, in case some issue needs some more time to be resolved, you'll be able to do something else entirely while you wait for support on the live chat, so that you will not lose time - something that's impossible in case you are on the telephone.
Live Chat Support in Cloud Hosting
As we consider the fact that a number of issues are often resolved if you talk with a live person, we provide a live chat service for all our prospective and current customers. The chat is available every day and our customer support representatives can assist you with a wide range of questions and troubles. In case you are not our client yet, you can learn more about our cloud hosting packages and the web hosting environment in general in order to be certain that your websites will run efficiently on our servers. In case you already have an account and you have some questions or you experience any troubles with any of our solutions, you will be able to join us on the live chat and we will supply you with the necessary details or help you troubleshoot the problem. You'll need to open a trouble ticket for certain issues that need more time or the assistance of a sysadmin, still for a number of basic issues you'll receive help on the spot.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as a part of our services, so when you have any kind of questions about our semi-dedicated servers, you'll be able to contact our customer care team at any moment no matter if you have already acquired your account or not. Generally, the chat service is for pre-sales, billing and common questions and difficulties, but we can help you with quite a few technical questions as well. We can help you pick the proper package for your sites if you do not have an account yet, we can answer all the billing questions or issues you could have or we can help you with setting up your new e-mail address on your personal computer or smartphone - all the abovementioned will be done promptly because our live chat service is available all the time, each and every day. Any time you need help, you're able to talk to a representative and save time and effort.