If your web hosting provider provides live chat support, you are able to speak to a representative in real-time and learn helpful information or get a problem resolved in a timely manner. The key advantage of using chat as an alternative to calling to talk to a live person is that you'll need just a computer with Internet access, therefore you will not pay any charges in the event that you are in another country or state. What's more, it will be easier to copy and paste information such as domains, usernames or error messages i.e. details that are sometimes difficult to give to the other party over the phone. The real-time chat is also a considerably quicker approach to contact the web hosting provider's support crew as compared to using a ticketing system. Last, but not least, in case some issue needs some more time to be resolved, you'll be able to do something else entirely while you wait for support on the live chat, so that you will not lose time - something that's impossible in case you are on the telephone.