If you’ve ever got any enquiries connected with your web hosting account or you encounter a problem with your websites, you’ll have to contact the web hosting company’s tech support team. It may not make a difference how swiftly they will reply when you've got a query of a generic nature, but an issue such as a messed up software app update, for example, may result in your website becoming damaged or unavailable on the web. And the longer you have to wait for the support team to help you, the longer the website will be offline. If you offer services or goods online, any downtime will destructively influence your site and you may lose current or potential visitors. A lot of web hosting providers, predominantly resellers, reply to e-mails and tickets within 24 hours, but in the online era this is much too long, since visitors will scarcely ever come back to a website that is not functioning correctly over an extended span of time.
One-Hour Response Guarantee in Cloud Hosting
If you are using any of our cloud hosting and you have a question or bump into a predicament, you can get in touch with us 24x7x365 by posting a tech support ticket or by writing an email and we guarantee that you’ll have a reply in less than sixty minutes. In case the issue can be resolved, we’ll do it before we respond to you, whilst in case there’s something that you need to do on your end, we will provide you with all the necessary info – what settings to check, what possible solutions to try out, and so on. Usually, you’ll receive a reply within less than half an hour, which goes to say that waiting for hours and hours on end or even for more than a day to obtain help is something unthinkable. Our 60-minute reply guarantee applies to any enquiry that you might have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer support team reps are available all the time and they’ll answer any support ticket that you submit via your web hosting Control Panel within no more than one hour. The ticket response time is guaranteed irrespective of whether you have a generic inquiry in regards to your semi-dedicated server or you come across a predicament and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available 24x7 to attend to any technical, billing or general issue. In case you get in touch with us about anything that is within our capabilities, we’ll resolve it before we respond to you, which goes to say that you will not have to wait around for hours or days while the problem continues. If there is something that you have to do on your end, we’ll provide you with the needed details – what workable solutions to try, what steps to take, etc.