There are lots of cloud hosting providers out there, yet the majority of them are resellers who have restricted resources, especially in terms of support. One of the ways to distinguish them is the option to get in touch with the company by phone. The type of support that you'll receive through this particular method of communication varies depending on the supplier - some offer dedicated telephone support, various others offer basic and customer support only as some issues are more time-consuming and it would be quicker to be resolved with a support ticket, especially if the situation needs to be escalated. Still, it's good to find that you could always get in touch with your website hosting provider because there are various small matters which can be managed effectively and timely through a telephone call, not mentioning that you'll be able to get more information for the services even before you become a customer.
Phone Support in Cloud Hosting
All of our cloud hosting
plans include phone support fourteen hours a day even on official holidays, which means that if you don't have an account yet, you'll be able to phone us and learn more about our solutions or whether we meet the system requirements for your web sites. For your convenience, we have local telephone lines in the United States, the United Kingdom and Australia, so that you are able to contact the phone number which is nearer to you. In case you are a current customer, we will help you promptly with all of the general and billing matters as well as with numerous technical matters in order to save you time and efforts - we acknowledge the fact that sometimes it is easier to consult with a live person so as to get things done instantly. Of course, some situations cannot be managed over the phone, so in such a case you are able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hours per day as part of the support services for each semi-dedicated server
package that we supply. Since some issues are more difficult and time-consuming, you will need to open a ticket if you come across such a problem, still for any general, billing or small-scale tech issues you can always phone us and we will assist you without delay so as to save you the time you'll have to spend on opening a support ticket. Even if you don't have an account yet, you will be able to find out if you can host your websites on our innovative cloud platform or you'll be able to receive any other general info on our semi-dedicated services. We now have local numbers in the U.S.A., the UK and Australia as well as a global number, which means that you can call the one that is closer to your region.