Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer help staff is taught to quickly take care of all cloud hosting users’ inquiries and assistance demands. Via our ticket system, you’ll be able to fill in your question and a support crew representative is going to return to you within max an hour. In actual fact, practice has demonstrated that the common resolution time period is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • You’ll be able to write to us 24x7x365 with any issue you could have connected to our services. We’ve got qualified professionals working continuously to present instructions when needed. Feel free to use the ticket system or send us a message whenever you want, or pick up the telephone or use the online chat within business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • aekap has built–in a substantial knowledge base into the Control Panel to enable you to obtain useful step–by–step recommendations any time. Each part of the Control Panel possesses its own contextual guide area presenting a group of how–to content articles. We have also prepared movies to provide you with a greater idea of precisely how to perform any given procedure.