Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Reply Warranty

  • Our team of service technicians will do their best to respond to your support inquiries within up to 1 hour. If, however, the situation you have encountered requires aid from the Admin =Department,= we are going to forward the ticket to the technician on shift and will post a reply to tell you.

  • Top quality support service

  • Expert Tech Assistance Service

  • Our client assistance crew will be on duty for you day–and–night to to attend to all assistance inquiry tickets that you send to us. We offer client help and support for all the packages that are pre–configured on your hosting server. These include our in–house made Web Site Control Panel, the preferred OS and the server management panel (in accordance with the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • A detailed and consistently updated collection of articles is built into our custom–built Web Site Control Panel. It provides quick tips about how to conduct all of the regular website managing jobs. The Help area presents exhaustive how to article tutorials and step–by–step video courses. You can reach the Help section by clicking on the Help or Video buttons in the top right side of each Control Panel section.